Mark David Jones stands as an acclaimed consultant with a global footprint, having lent his expertise to dozens of Fortune 500 organizations across six continents. As a sought-after author and speaker, Jones brings an innovative, results-focused passion to his mission of empowering individuals to make a meaningful difference. Currently serving as the Chief Operating Officer of World Class Benchmarking and the President of Small World Alliance, he is also the co-author of the bestselling book, “Lead With Your Customer.”

Jones’s illustrious career features a 26-year tenure at Walt Disney World, where he held various leadership positions before becoming a senior consultant for the Walt Disney Company. His impactful work at Disney, highlighted in the book “Be Our Guest: Perfecting the Art of Customer Service,” led to a nomination for the company’s highest corporate honor, the Partners in Excellence Award. Beyond Disney, Jones served as a senior consultant at the Federal Aviation Administration, contributing to the organizational redesign of the Department of Transportation.

Venturing across six continents, Jones’s consulting acumen has left an indelible mark on some of the world’s leading companies and executives. As the COO of World Class Benchmarking and President of Small World Alliance, he collaborates with former Fortune 500 leaders to drive business excellence. Jones, a board member for The Protocol School of Washington, is also a contributor to the American Society for Training and Development’s Leadership Handbook. With a background in media communication, organization development, and international business, Jones’s teachings have extended to Florida State University, the University of Florida, and the University of Central Florida, solidifying his role as a multifaceted and influential leader in the realm of consultancy and leadership.